So in the past couple of days I’ve mocked the I.R.S. to my family and coworkers, only to find out today that they weren’t as far off track as I thought. They sent me a letter which I received on June 30. The letter was dated June 30. Either the I.R.S. has magic mail or [...]
Tags: Customer Service · Everything Else
I am happy to report that I now have phone and DSL active at my house. The problem turned out to be in a hidden phone jack — hidden by a bookcase in my bedroom — which I had forgotten was there. Of course, that was the jack where all the wires entered my condo, [...]
Tags: Customer Service · Internet · New Home · That was Fun
What a week. Friday was the last day for the 2nd gal across the hall who gave notice two weeks ago. One of the rumblings in the grapevine was confirmed: another lady across the hall is leaving. She was more of a supervisor, and while I don’t know any details, it has been said that [...]
Tags: Customer Service · Internet · New Home
Killing Cingular Softly: In Defense Of AT&T Marketers can be a sentimental bunch. ….How else to explain the marketing community’s continuing defense of Cingular Wireless? Hmm, let’s see. Something called brand experience. This is a case, however, where emotion is coloring the facts… Yes, yes it is. Emotion is coloring the response. That’s what a [...]
Tags: Advertising · Customer Service · Design · Marketing and Branding · Rants