Facebook has released new features under the name of “Instant Personalization” that will share your profile info with select partners outside of the Facebook environment. Already worried? Scroll down to the steps you can take to protect your info. How does this work? Well, first of all, Facebook has already released “social plugins” for web [...]
Tags: Customer Service · Internet · What were they thinking?
This review concerns the U-Haul Storage location at 924 S. 108th Street, Milwaukee, WI 53214. I made a storage unit reservation online for a 10×10 unit at $119.95/mo. The location details said that 24-hour access was available for $10/mo. When I signed in, I signed a contract that said my monthly rent is $129.95. I [...]
Tags: American Life · Customer Service · Rants
I just read “The Way I Work: Paul English of Kayak” at Inc. Magazine. Paul English founded the travel search engine Kayak.com with Steve Hafner. Favorite quote: If you make the engineers answer e-mails and phone calls from the customers, the second or third time they get the same question, they’ll actually stop what they’re [...]
Tags: Customer Service
Just had an interesting converstaion with a rep at my credit card company. I wanted to make a balance transfer, but I didn’t see a link online to do so, and the help pages didn’t tell me what to do. So I sent a message online. The reply told me that there were “no balance [...]
Tags: American Life · Customer Service