A Dragon in Sheep’s Clothing

I just read “The Way I Work: Paul English of Kayak” at Inc. Magazine. Paul English founded the travel search engine Kayak.com with Steve Hafner.
Favorite quote:
If you make the engineers answer e-mails and phone calls from the customers, the second or third time they get the same question, they’ll actually stop what they’re doing and [...]

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Just had an interesting converstaion with a rep at my credit card company.
I wanted to make a balance transfer, but I didn’t see a link online to do so, and the help pages didn’t tell me what to do. So I sent a message online. The reply told me that there were “no balance transfer [...]

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So in the past couple of days I’ve mocked the I.R.S. to my family and coworkers, only to find out today that they weren’t as far off track as I thought.
They sent me a letter which I received on June 30. The letter was dated June 30. Either the I.R.S. has magic mail or they [...]

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I am happy to report that I now have phone and DSL active at my house.
The problem turned out to be in a hidden phone jack — hidden by a bookcase in my bedroom — which I had forgotten was there. Of course, that was the jack where all the wires entered my condo, including wires [...]

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