This review concerns the U-Haul Storage location at 924 S. 108th Street, Milwaukee, WI 53214.
I made a storage unit reservation online for a 10×10 unit at $119.95/mo. The location details said that 24-hour access was available for $10/mo. When I signed in, I signed a contract that said my monthly rent is $129.95. I thought that this included the $10 fee for 24-hour access. Make sense, right?
What really happened, though, is they put me in a “newer” unit that has an alarm on it, which is $129.95 instead of $119.95. THEY DID NOT TELL ME ABOUT THE PRICE DIFFERENCE when I signed in. They also did not in any way mention 24-hour access as an additional service — it was not offered as an add-on, and I was not reminded verbally about access hours.
Nowhere on the contract does it list that 24-hour access IS or IS NOT included. It does not state specifically that my access is during business hours only.
I discovered that I didn’t have 24-hour access when I tried to enter after business hours with my swipe card.
When I complained, the girl at the counter told me that the 24-hour access would have been listed in the Services section. How am I supposed to know that?
The location told me to call corporate if I wanted to complain, so I did. The agent who called me back to resolve the issue basically said that since I signed the contract, there’s nothing he can do. He said that he understood how I could be confused, and that the location should have told me about the price difference. However, he also said that there was absolutely nothing he could do — not even letting me have 24-hour access free for a month or something like that. He also kept putting the burden back on me, saying I should have asked, even though the contract is ambiguous on the 24-hour access thing.
Other notes about the location:
- very limited parking by the front office
- the gate to the storage area is crowded by U-Haul trailers parked around it
- the access gate stays open a long time after opening to your card swipe (real secure, eh?)
I’m reviewing this bad experience as many places online as I can.